CE Type: Self Study Course

Tuition: drip.vet - $199.00

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Instructors:

• Stijn Niessen, Professor Internal Medicine, Royal Veterinary College London, Internist and Director, VIN Veterinary Mentorship Academy; 
• Yaiza Forcada Honorary Senior Lecturer in Small Animal Internal Medicine, Royal Veterinary College, London, Internist and Director, VIN Veterinary Mentorship Academy; 
• Lance Roasa Veterinarian and Attorney, drip.vet co-founder; 
• Bree Montana Veterinarian and Certified Compassion Fatigue and Suicide Prevention Professional; 
• Daniel Tipney Training Director, VetLed, Head of Culture, Patient Safety and Human Factors.

Description:

Professional, high quality mentorship can make the difference between creating a stable, effective, happy veterinary team with low staff turnover and a clinic struggling to provide optimal clinical outcomes, job satisfaction, as well as attract and keep staff.

This course provides an in-depth look at what is needed to provide high-quality mentorship in the veterinary field; course tutors all have extensive experience and/or training in mentorship in the veterinary field. Both good mentorship theory and practice, including examples, will be discussed.

Learning Objectives:

Upon completion of the course, the participant should be able to:

• Define an effective mentor-mentor relationship.
• Understand the different types of mentorship described in the literature.
• Design a personalized mentorship program with structure and flexibility.
• Define the socratic method of teaching.
• Explain how a reflective approach to teaching can encourage interaction and develop life-long learners.
• Describe how to use the socratic method and other reflective approaches while interacting with mentees.
• Discuss ways to maintain personal boundaries for mentors and how not to overstep these boundaries.
• Understand the communication needs of recent veterinary graduates.
• Describe how to properly conduct “Crucial Conversations” that are emotionally charged and high-stakes.
• Establish a relationship that invites communication through transparency.
• Illustrate different ways to establish a mentor-mentee relationship.
• Describe and compare different approaches to mentorship and how each can be successful.
• Discuss ways to troubleshoot when the mentor-mentee relationship encounters roadblocks.
• Explore the gap between possessing clinical skills and being able to deliver these skills to achieve the best patient outcomes.
• Understand the significance of veterinary human factors and how non-technical skills can reduce errors and improve patient safety.
• Visualize the connection between non-technical skills, wellbeing, systems/processes and organizational culture and the impact on clinical outcomes, team motivation and operational efficiency.
• Outline key indicators that show a lack of wellbeing and learn how to approach them with the mentee.
• Describe how to approach a conversation about wellbeing and work-life balance.
• Discuss the importance of self care and different approaches to achieve it.
• Review key aspects of suicide awareness for oneself and for others.
• Illustrate the different ways to establish a mentor-mentee relationship.
• Describe and compare different approaches to mentorship and how each can be successful.
• Discuss ways to troubleshoot when the mentor-mentee relationship encounters a roadblock.
• Review the skill of active listening: listening with the intent to hear and not to reply.
• Discuss how to ask the right questions: ascertaining, understanding and helping others understand what they need to know. Use a structured framework to gauge an individual’s competence.
• Illustrate how to check in at a personal level and provide constructive feedback.
• Understand emotional responses and their impact in clinical work, supporting interns to feel in control when things are out of control.
• Set objectives and follow up effectively: when to spoon-feed and when to encourage independence.
• Understand the role of systems thinking: looking beyond the individual.
• Learn the essential aspects for a safety culture in practice.
• Explore alternatives to blame culture.
• Introduce of the concept of psychological safety.
• Balance learning with accountability when adverse events are reviewed.
• Introduce learning beyond failure.
• Learn the answers to common questions regarding mentorship.